It's getting harder and harder to be a small business owner. It feels like regulations are increasing and it's harder and harder to turn a decent profit. That's why I have been looking at ways to reduce the amount of time and labour that we spend on administration. Not only does this improve the efficiency of my workforce it also means that I have my workforce focusing on improving their customer experience rather than worrying about completing their paperwork. This blog has some tips on how you can reduce administration and automate administration processes in small business for maximum efficiency.